Impacts & Highlights:

• Enhanced Operational Efficiency: Del-One achieved significant time and resource savings by centralizing documentation and partial automation of evidence collection. This efficiency directly contributed to a higher ROI, demonstrating the value of streamlined processes.
  

• Improved Compliance Management: Integrating the Rivial platform allowed Del-One to simplify and enhance its compliance efforts, particularly with NCUA and industry frameworks like NIST. The automation and organization capabilities made regulatory adherence much more accessible, reducing the burden on their compliance team.
  
  
• Strengthened Vendor Partnership: Over a decade, Del-One transitioned from transactional vendor relationships to a scalable, long-term partnership with Rivial. This collaboration addressed Del-One’s immediate cybersecurity needs and supported their evolving strategic objectives, leading to continuous improvements in their risk management processes.

Video Testimonial

Introduction

Del-One Federal Credit Union, the largest credit union in Delaware, manages $700 million in assets and serves approximately 82,000 members through its twelve branches. Rooted in community trust and financial integrity, Del-One is committed to maintaining robust information security. For over a decade, Del-One has partnered with Rivial to ensure their technology and cybersecurity operations remain strong and compliant with federal regulations.

Challenges

Before engaging with Rivial, Del-One faced significant challenges:

1. NCUA Compliance Complexity: Meeting National Credit Union Administration (NCUA) requirements was challenging without a tailored risk assessment tool.
2. Fragmented Solutions: Multiple independent solutions were required to gather compliance and risk data, leading to inefficiencies.
3. Transactional Vendor Relationships: Previous vendors offered only transactional services, lacking the depth needed for actionable cybersecurity insights.

Objectives

Del-One aimed to:

1. Streamline their risk assessment and compliance processes.
2. Enhance overall security posture and operational efficiency.
3. Establish a personalized, long-term partnership with a cybersecurity firm.

Implementation Journey:

• Initial Engagement: The partnership began with an IT audit and expanded over time to include solutions such as social engineering, risk management, vulnerability management, and incident response planning and tabletop exercises.
• Seamless Integration: Rivial’s team provided clear guidelines and support, ensuring a smooth implementation. Del-One quickly saw the value in centralized documentation, which improved organization and efficiency.
• Subject Matter Expertise: Rivial’s subject matter experts delivered prompt and detailed responses to queries, fostering trust and reliability.

Results

1. Operational Efficiency: Centralized documentation and partial automation of evidence collection saved Del-One significant time and effort.
2. Simplified Compliance: The compliance section within Rivial’s Platform allowed Del-One to map evidence to numerous frameworks, easing the process of handling NCUA examinations and other regulatory requirements.
3. Scalable Partnership: Over ten years, Del-One expanded its services with Rivial, reflecting satisfaction and evolving cybersecurity needs.

Key Features & Benefits

• Compliance Section Automation: Streamlined Del One’s adherence to industry frameworks such as NIST and NCUA ICE examinations. This automation and organization capability was a game-changer, enabling the Del-One team to efficiently gather and manage compliance evidence.
• Customizable Solutions: Tailored solutions provided actionable results, a significant improvement over the previous transactional vendors.
• Partnership Approach: Rivial’s attentive support and willingness to adapt their platform based on client feedback fostered a strong and beneficial relationship.

Case Study Conclusions

Del-One Federal Credit Union’s partnership with Rivial demonstrates how a well-chosen cybersecurity vendor can transform risk management and compliance processes. The relationship, built on trust, adaptability, and shared goals, has enabled Del-One to enhance operational efficiency, improve regulatory compliance, and ultimately protect the financial well-being of its members.